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FAQs

Frequently Asked Questions about Noppin’s services.
How do you verify my age?
Age verification is essential only if you order adult (over 18 years old) items. It is not needed for regular items.
In case age verification is needed, please upload a scan of your ID such as passport or driver’s license, which shows your full name & date of birth from CONTACT BOARD.
Your names on your NOPPIN profile and ID need to match.
I would like to have my ID deleted from your server after age verification is done.
Once we confirm your age, we delete your ID data from our server immediately. The data is in safekeeping out of the server.
Is it OK to block my photo ID face for privacy reason?
Yes. All we need is your full name and date of birth on your ID card. If you are not comfortable, you can block the face part.
I cannot change “Country” on my profile.
It is not possible to change “Country” at your side. If you have moved or have some other reasons to change it, please contact us from CONTACT BOARD.
We can change it at our side.
I cannot change my name on my profile.
It is not possible to change your name at your side. If your name has been changed (because of marriage for example), please contact us from CONTACT BOARD.
We can change it at our side.
I would like to change my Member ID.
It is not possible to change your Member ID at all.
I forgot my log in password.
Please use a password reminder ((LINK)).
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